Cornwall Community Hospital Mychart portal is back online on 15th May 2024. It was offline for a long time after a cyber attack incident in April 2023.
CCH shared this news on their Social Media Platform X1 (formerly Twitter). CCH said on X,
“MyChart™ is now back online for CCH! If you are a pre-existing user, you don’t need to register again, simply log in and you will be able to see your restored records. If you are a new user, you can learn more and register now at http://cornwallhospital.ca/en/MyChart”.
@CCHCornwall
CCH also shared this news on their website on 6th May 20242 stating “MyChart™, arriving on Wednesday, May 15th, 2024, for patients, families, and caregivers at CCH”.
After the Mychart launch on May 15, 2024, the below updates will be available…
- All patient records accessible through MyChart™ previously will be restored to their former availability.
- Health records generated during the MyChart™ offline period will be available.
- New registrations for MyChart™ will open.
- NEW: We’re excited to introduce automated appointment reminders directly within MyChart™ for most CCH clinics!
Cornwall Community Hospital again shared an update related to the CCH Mychart on May 18, 20243. CCH said,
“MyChart™ was first introduced at CCH in 2021 to enhance people-centered care and empower individuals and families to take charge of their health journeys. Since then, more than 20,000 users from CCH have registered for MyChart™ to manage their care effectively.”
Cornwall Community Hospital – Newsroom
Cornwall Community Hospital Mychart Key Features
Key features of the CCH Mychart portal are also shared in the post on the official website. Some of the key features are mentioned below.
- Patients can use the Mychart online portal or mobile app to access their health records from anywhere.
- Patients can check their lab test results, access self-tracking tools, etc.
- Patients can use their smartphones, tablets, laptops, etc to access their online accounts.
- Patients can share their profiles with others they know to allow them to view patient’s current medical condition.
Automated appointment reminders: Automated appointment is the new feature introduced in the CCH Mychart after the restoration of the Mychart portal on May 15, 2024. Patients will get reminders about their appointments and help them to meet the provider as per the schedule.
What is CCH Mychart?
Cornwall Community Hospital uses the Mychart patient portal, a healthcare product developed by the Sunnybrook Health Sciences Centre Toronto.
It’s a personal Health Record Network that allows patients to access their health data and information and share the health records with others.
Mychart uses the highly secure encrypted technology used by major banks and provides a high level of security to patient’s data and personal information4.
How to Sign Up for CCH Mychart?
Patients can create a new Mychart account by filling out the registration form on the Mychart portal or during their next visit to the CCH hospital location.
We are sharing the online sign-up process that can be completed with the help of the below steps. Patients must have their Ontario or Quebec health card.
- Visit the Mychart registration page https://www.cornwallhospital.ca/en/MyChartReg.
- Enter all required patient information.
- Enter a valid email address.
- Submit this form.
- Your information will be verified with the health records on file.
- After the authentication, the patient will receive an email from [email protected] with a 4-digit PIN and a link to the MyChart™ portal to complete the registration process.
- Enter the PIN received through email and create your Mychart username and password.
Your registration process has been completed and you can access your account by using the login credentials you have created.
Note: Cornwall Community Hospital has restored all the health records of all existing patients. If you already have a Mychart account then just login to your account. There is no need to register a new account.
Note: Patients can also register a new account through the Mychart mobile app. Mobile app information and download links are available below.
Cornwall Community Hospital Mychart Login Process
All patients having an existing account can log in through the online portal or mobile app.
Login through the website:
- Visit the official website www.mychart.ca.
- Enter your username and password.
- Press the Login button.
Login through the Mychart app:
Patients can download the MyChart Network app developed by Sunnybrook Health Sciences Centre. We are sharing the download links below. Patients can also search the app on the
| Platform | Download link |
|---|---|
| Android | Click here |
| iOS | Click here |
After installing the app, when you open the MyChart Network app on your smartphone, you will get a similar login screen. Enter your username and password and Tap the Login button to access your account.
How to troubleshoot the Mychart Login?
In case Cornwall Community Hospital patients are facing issues such as wrong username and password then self service account troubleshooting options are available on the official website. Patients can easily recover their username and password.
Recover Mychart username:
- Visit the official website www.mychart.ca.
- Click the Forgot username link or visit https://www.mychart.ca/pages/registration/forgot-username.cfm web page.
- Enter the required information and submit the form to recover your username.
Reset Mychart password:
- Visit the official website www.mychart.ca.
- Click the Forgot Password link or visit https://www.mychart.ca/pages/registration/forgot-password.cfm web page.
- Enter your username and press the Submit button.
- You will get an email including instructions about resetting your password.
- Check your email and create a new password.
Helpline
If patients are facing registration, login, or other technical issues then please get in touch with the Mychart helpdesk managed by Sunnybrook Health Sciences Centre by phone number at 1-833-221-2202 or through email to [email protected] Monday – Friday, 8:30 am to 4:30 pm.
About the Cornwall Community Hospital Cyber Attack Incident
It started on April 11, 20234, when Cornwall Community Hospital shared news about the network issues their systems were experiencing.
Later on April 13, 20235, Cornwall Community Hospital investigated the issue and found out that a cyber incident happened on April 11, and due to this some systems were experiencing network outages.
User access to the CCH Mychart Patient Portal was also impacted. CCH shared a statement…
“At this time, we can confirm that our clinical Electronic Health Record has not been impacted.”
Cornwall Community Hospital – Newsroom
Cornwall Community Hospital again stated on April 15, 20236, that they have informed its regional stakeholders, including law enforcement and the Office of the Information and Privacy Commissioner of Ontario.
The CCH technical team and external cyber experts are working to resolve the issue.
On May 11, 20237, CCH again shared a new update that…
CCH has largely now returned to its standard approach to patient care, with clinical activity volumes (emergency, inpatient, surgical, etc.) back to accustomed levels. While there have been delays with respect to patient access to some services (particularly with respect to Diagnostic Imaging, such as X-rays, CT-scans, MRIs, etc.), we generally expect improvement in access to these services within the next week.
Cornwall Community Hospital – Newsroom
On August 30, 20238, CCH shared a statement while concluding the cyber incident investigation. CCH said…
Out of an abundance of caution, we want to make our community aware that many of CCH’s files and records became corrupted, including some containing patient records, and several systems were left inoperable.
Cornwall Community Hospital – Newsroom
CCH further said…
However, please be assured that CCH continues to closely monitor the situation and has not detected any malicious use of data. More importantly, CCH’s Electronic Health Record System was not impacted.
Cornwall Community Hospital – Newsroom
Footnotes:
- Cornwall Community Hospital (@CCHCornwall), X, May 15, 2024, https://x.com/CCHCornwall/status/1790785674297090206 ↩︎
- “MyChart™ Returning May 15th, 2024,” Cornwall Community Hospital – Newsroom, May 6, 2024, https://www.cornwallhospital.ca/newsroom?newsid=18618 ↩︎
- “MyChart™ Returns for Cornwall Hospital,” Cornwall Community Hospital – Newsroom, May 18, 2024, https://www.cornwallhospital.ca/en/newsroom?newsid=18620 ↩︎
- “MyChart – Sunnybrook Hospital,” Sunnybrook Health Sciences Centre, 2024, https://sunnybrook.ca/content/?page=mychartlogin-learnmore ↩︎
- “Network Issues at CCH,” Cornwall Community Hospital – Newsroom, April 11, 2023, https://www.cornwallhospital.ca/en/newsroom?newsid=18555 ↩︎
- “Cyber Incident at Cornwall Hospital,” Cornwall Community Hospital – Newsroom, April 13, 2023, https://www.cornwallhospital.ca/en/newsroom?newsid=18557 ↩︎
- “UPDATE: Cyber Incident at CCH,” Cornwall Community Hospital – Newsroom, April 15, 2023, https://www.cornwallhospital.ca/en/newsroom?newsid=18560 ↩︎
- “UPDATE: Cyber Incident Progress,” Cornwall Community Hospital – Newsroom, May 11, 2023, https://www.cornwallhospital.ca/en/newsroom?newsid=18562 ↩︎
- “Notice to Patients of Cyber Incident,” Cornwall Community Hospital – Newsroom, August 30, 2023, https://www.cornwallhospital.ca/en/newsroom?newsid=18581 ↩︎
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