Albany Medical Center Launched Mychart Patient Portal: Check How to login, sign up, pay bill?

Albany Medical Center has partnered with ‘EPIC’ an Electronic Health Record provider and recently launched Mychart EPIC’s flagship product. The old patient portal MyAlbanyMed (powered by FollowMyHealth) has been deactivated after this new portal launch.

Albany Medical Center is a part of the Albany Med Health System and the first organization to transition to Epic’s Mychart. Albany Medical Center has already provided the necessary training to its staff who will use the Mychart portal to manage patient care¹.

During the training, Director of Quality Management Megan Keenan shared EPIC’s Mychart importance and information about the training Albany Medical Center employees and medical professionals are getting. Megan Keenan said…

Epic is really a powerhouse tool that will bring us to the next level as a System.

Megan Keenan, Albany Medical Center

She further said…

“Being in training, I realized that everything we need will be easily accessible in one place. As we transition to Epic, the patient safety indicators, the quality metrics, all of these reports will be available to use in real time that we can then use to enlighten not only our teams at Albany Medical Center, but all of our practices across the System.

Megan Keenan, Albany Medical Center

When did Albany Medical Center launch EPIC’s Mychart?

Albany Medical Center launched the new electronic medical record (EMR) on March 2, 2024, to provide better care and faster delivery of services to patients.

System President and Chief Executive Officer Dennis P. McKenna, MD shared his views about this launch². He said…

An electronic medical record is the neural network of a hospital and having a single, unified platform that spans across the Albany Med Health System will connect our services like never before and bring the quality of care we deliver to the next level.

System President and Chief Executive Officer Dennis P. McKenna, MD.

He further adds…

Epic is a robust tool that will offer patients a more seamless care experience and enable our clinical teams to better collaborate, share information, and deliver the most informed care possible.

System President and Chief Executive Officer Dennis P. McKenna, MD.

Why did Albany Medical Center choose Epic EMR?

The main idea was to implement a single platform for all the hospitals within the Albany Med Health System³. Albany Medical Center’s transition to the Epic EMR is the first step towards unifying all hospitals. The second phase of the Albany Med Health System’s Epic launch occurs in September, when Columbia Memorial Health, Glens Falls Hospital, and Saratoga Hospital will join the Epic platform.

After the launch, Albany Medical Center Hospital, its practices, and EmUrgentCare locations can use inpatient and outpatient services, scheduling, registration, and billing the new EMR platform offers.

After the full implementation, all Albany Med Health System organizations below will use a single EPIC EMR and patients will use a single Mychart portal.

• Albany Medical Center
• Bernard & Millie Duker Children’s Hospital
• Columbia Memorial Health
• Glens Falls Hospital
• Saratoga Hospital

Albany Medical Center Mychart

With this launch, the MyChart patient portal will also be available for all Albany Medical Center patients. Patients will have secure online access to their medical records and important services such as…

• Online appointments.
• View test and lab results
• Request prescription refills
• Online Bill Payment
• Send secure messages to their doctor, etc.

Mychart has replaced the previous myAlbanyMed portal which was deactivated on April 7, 2024⁴. All patients must register for a MyChart account to ensure seamless continuity of care and information.

Albany Medical Center shared a blog post on February 21, 2024, including information about the transition to the new EMR⁵. Albany Med Health System Vice President of Revenue Cycle Services Shelly Breton shared a few benefits of Mychart. She said…

MyChart will enable patients to interact with their providers, see their medical record, pay their bills, apply for financial assistance, schedule appointments, and select how they prefer to communicate with Albany Medical Center for their health care needs.

Albany Med Health System Vice President of Revenue Cycle Services Shelly Breton

How to Sign Up for Albany Medical Center Mychart?

Patients can sign up for a new account by visiting the official portal. There are other registration options also available⁶ such as…

• Sign up on the new Albany Medical Center Patient Portal.
• Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
• You might receive a MyChart activation code on your After Visit Summary or billing statement.
• You might receive a text message or email with an activation code when you come in for a visit.

We are sharing the online sign-up process below to help you sign up for a new account from anywhere.

1. Visit the official website mychart.albanymed.org.
2. Click the ‘Sign up now‘ link on the login page.
3. On the next page, you will find a registration form.

4. Enter the activation code you receive through your after-visit summary, email, or text message.
5. Enter the ZIP code, and date of birth and press the Next button.
6. Complete the rest of the process and create a new Mychart username and password for your account.

Sign Up without activation code:

If patients don’t have any activation code then there is no need to worry. Patients can still sign up online. Please follow the below steps.

• Visit the official website mychart.albanymed.org.
• Click the ‘Sign up now‘ link on the login page.
• On the next page, click the online sign up link.
• Now patients can create a new mychart account through an identity verification process.
• Enter all required demographic information and create your new Mychart account.

After creating a new account, patients can access all the important services Mychart offers.

Albany Medical Center Mychart Login Process

All registered patients can access their accounts by visiting the official website or through the Mychart mobile app on their smartphones. We are sharing the login process and links to download the official mobile app.

1-Login through the Mychart web portal:

1. Visit the Patient Portal at mychart.albanymed.org.
2. A login page will appear on the screen (as shown below).

3. Enter your Mychart username and password.
4. Press the Sign In button.

2-Login through the Mychart mobile app:

First, you need to download the official mobile app on your smartphone. Mychart mobile app is available for both Android and iOS platforms. We are sharing the mobile app links below, patients can click the link and download the app.

• Mychart Android app
• Mychart iOS app

Patients can also download the app by directly searching on the Google Play and Apple App store.

Login process:

After downloading the app, open the app by tapping the app icon on the mobile screen. Enter your Mychart username and password and Tap the Sign In button to log in to your account.

How to Pay Bill Online?

Now patients can use the Mychart payment service to pay their medical bills. There are two ways to pay the medical charges.

1. After login to the Albany Medical Center patient portal.
2. By using the Mychart Guest Payment service

Patients can log in to their accounts and check their billing information and invoices. After that patients can use the online payment facility to pay their medical bills using credit/debit cards and other available payment modes.

Patients can also make online payments through Mychart guest payment services. The below steps will be helpful to pay the bill.

1. Visit the Patient Portal at mychart.albanymed.org.
2. Click the ‘Pay as Guest‘ link on the login page.
3. Alternatively, visit the guest payment page directly at https://mychart.albanymed.org/MyChart/Billing/GuestPay/PayasGuest.
4. Enter the guarantor account number or specific visit account number.
5. Enter the Guarantor’s last name and press the Look Up button.
6. After the account verification, press the Next button to proceed with the online payment.
7. Pay the required bill with the help of any online payment method.

Patient Helpline

In case of any issue or technical help, patients can call the MyChart help desk at 1-833-670-9095. Patients can also check Mychart FAQs to find all relevant information and guidelines.

Footnotes:

1. Emily Drew, “Albany Medical Center Training Among Last Steps to Initial Epic Launch,” Albany Med Health System, February 2, 2024, https://www.albanymed.org/news/albany-medical-center-training-among-last-steps-to-initial-epic-launch/ ↩︎
2. Emily Drew, “Albany Medical Center Launches Epic,” Albany Med Health System, April 21, 2024, https://www.albanymed.org/news/albany-medical-center-launches-epic/ ↩︎
3. Emily Drew, “Albany Medical Center Launches New Electronic Medical Record,” Albany Med Health System, March 5, 2024, https://www.albanymed.org/news/albany-medical-center-launches-new-electronic-medical-record/ ↩︎
4. “Mychart,” Albany Med Health System, 2024, https://www.albanymed.org/mychart/#what-if-i-have-a-myalbanymed-account ↩︎
5. Emily Drew, “New EMR Platform Brings New Patient Portal, Enhanced Patient Experience,” Albany Med Health System, February 21, 2024, https://www.albanymed.org/news/new-emr-platform-brings-new-patient-portal-enhanced-patient-experience/ ↩︎
6. “Mychart,” Albany Med Health System, 2024, https://www.albanymed.org/mychart/#how-do-i-sign-up-for-mychart ↩︎

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